Refund policy

At Yanxora, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer returns, exchanges, and refunds under the conditions outlined below.

Return Eligibility Period

You may request a return within 30 days from the date you receive your order.
Return requests submitted after the 30-day period may not be eligible for approval.

Return Conditions

To qualify for a return, items must meet the following requirements:

Be in their original condition
Unused or only lightly handled for inspection purposes
Include all original tags, packaging, and accessories
Show no obvious signs of wear, damage, washing, or misuse

We accept returns for:

Buyer’s remorse (change of mind)
Incorrect item ordered
Non-defective products
Defective, damaged, or faulty products

All returned items are subject to inspection before a refund, replacement, or exchange is approved.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

Clearance items
Final sale items
Promotional or heavily discounted products marked as non-returnable
Gift cards
Products damaged due to misuse, improper care, or unauthorized modifications

How to Start a Return

Contact us first (within 30 days of delivery)
Email: service@yanxora.shop
Phone: +1 (323) 377-0179

Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Clear photos (required for defective or damaged items)
We review your request
Our team will respond within 1–2 business days with approval or further instructions.
Ship the item back (only after receiving authorization)
- Do not return any product without prior authorization.
- Yanxora does not provide prepaid return shipping labels.
- Use a trackable shipping method and keep the tracking number.
We receive and inspect the item
Inspection is normally completed within 1–3 business days after the package arrives at our facility.
Refund or exchange is processed
Approved refunds are issued within 1–5 business days after inspection is completed.

Return Shipping Costs

Buyer’s remorse / change of mind / incorrect selection:
Return shipping costs are the responsibility of the customer.
Defective, damaged, or incorrect items received:
Yanxora will cover reasonable return shipping costs. Please contact us first so we can provide instructions.

Original outbound shipping charges are non-refundable unless the return is caused by our error.

Defective or Damaged Items

If your item arrives defective or damaged:

Contact us within 7 days of delivery.
Provide clear photos of the defect/damage and the packaging.
We will review the evidence and, if approved, either:
- Arrange a free replacement, or
- Issue a full refund (including original shipping if applicable), or
- Cover the return shipping cost if a return is required.

We aim to resolve defective/damaged cases as quickly as possible, usually within 3–5 business days of receiving your photos and details.

Exchanges

We accept exchange requests within the same 30-day return period.
Please contact our support team before returning the item.
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

Refund Processing

After we receive and inspect the returned item, refunds are typically processed within 1–5 business days.
Approved refunds are issued to the original payment method (credit/debit card, PayPal, or other methods used at checkout).

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Yanxora does not charge any restocking fees.

Lost or Damaged Return Shipments

If a return package is lost or damaged in transit, please contact us immediately and provide:

Proof of shipment
Tracking number
Any available photos or documentation

We will work with you and the carrier to determine a fair resolution.

Partial Returns

You may return individual items from a multi-item order, provided they meet the conditions in this policy.
Refunds apply only to the approved returned items.