Privacy policy

At Yanxora, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal data.

1. Information We Collect

When you visit our website, place an order, contact customer support, or subscribe to updates, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment-related information (processed by third-party providers)
  • Order history
  • Device and browser information
  • IP address
  • Website usage data collected through cookies and similar technologies

We collect only the information reasonably necessary to provide our products and services.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing shipping and delivery updates
  • Responding to customer service inquiries
  • Managing returns, refunds, and exchanges
  • Preventing fraud and unauthorized transactions
  • Improving website performance and user experience
  • Maintaining account security
  • Complying with legal and regulatory obligations

If you choose to subscribe to marketing communications, we may send promotional emails or product updates. You may unsubscribe at any time using the link provided in those communications.

3. We Do Not Sell Personal Information

Yanxora does not sell, rent, or trade customer personal information to third parties.
We do not share personal information with advertisers for their independent marketing purposes.
Your information will not be used for advertising or promotional activities without your consent, except where permitted by applicable law.

4. Sharing Information With Service Providers

To operate our business and fulfill customer orders, we may share limited information with trusted service providers, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Fraud prevention services
  • Customer support tools

These service providers are authorized to use personal information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.

5. Payment Security

For security reasons, Yanxora does not store complete payment card information on our servers.
Payment transactions are processed through secure third-party payment providers that comply with applicable industry security standards (including PCI-DSS where applicable).

6. SSL Security Protection

Our website is protected by an active SSL (Secure Socket Layer) certificate.
SSL encryption helps secure the transmission of information between your browser and our website.
We also maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance the shopping experience.

Types of cookies we use:

  • Essential cookies: Required for the website to function (shopping cart, checkout, security). These cannot be disabled.
  • Functional cookies: Remember your preferences (e.g., language or region).
  • Analytics cookies: Help us understand how visitors use the site so we can improve performance.
  • Marketing cookies: Used only if you consent, to deliver relevant advertisements.

Most browsers allow you to manage or disable cookies through browser settings. Disabling non-essential cookies may affect certain website features.

Where required by law, we will request your consent before placing non-essential cookies. You can change your cookie preferences at any time through our cookie banner or browser settings.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer requests
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights:

General Rights
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent for marketing communications

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the “sale” or “sharing” of personal information (Note: Yanxora does not sell or share personal information for cross-context behavioral advertising)
  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law (usually 45 days for CCPA requests).

European Economic Area / UK Residents (GDPR)

If you are located in the EEA or UK, you may also have rights under the General Data Protection Regulation, including the right to data portability and the right to lodge a complaint with a supervisory authority.

10. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

11. Children’s Privacy

Yanxora does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to remove such information.

12. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the United States, including relevant federal and state privacy regulations (such as CCPA/CPRA) where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, or if you wish to exercise your privacy rights, please contact us:

Yanxora
Email: service@yanxora.shop
Phone: +1 (323) 377-0179

Business Address (United States)
Yanxora US Customer Service Operations
5050 S Federal Blvd
Englewood, CO 80110
United States

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)